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Systems Design and Integration

Systems designed.
Platforms integrated.
Teams supported.

Cassie Caye Gibson LLC is a computer systems design and integration firm headquartered in Herriman, Utah. We turn scattered hardware, software, and cloud services into one coherent operating environment — then we stand behind that environment with security, managed operations, and round-the-clock support. Whether you run a single office or a multi-region operation, our engineers design the architecture first, integrate the platforms in controlled stages, and stay on the line long after launch to keep everything running smoothly.

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Service Standards

The commitments behind every engagement

Every system we design and every platform we integrate is governed by the same written standards. These are not marketing words — they are the measurable terms we hold ourselves to for every client, on every contract. They apply equally to a two-week connector build and to a multi-year managed operations agreement.

Response SLA
A documented response window for every support request, matched to its severity. Critical production incidents begin active remediation within minutes, while standard tickets are acknowledged and triaged within one business hour during support hours. Every SLA is written into the agreement so expectations are shared from day one.
Uptime Commitment
Managed infrastructure is designed and monitored for a target of 99.99 percent availability. Where contractual commitments apply, credits and remediation plans are defined in writing before any work begins, so the number means something real rather than a hopeful figure.
Security Posture
Every integration follows a layered defense model: identity controls, least-privilege access, encrypted data in transit and at rest, hardened baselines, and continuous vulnerability review. Security is designed in from day one, never bolted on later, because retrofits are where breaches hide.
Integration Support
We own the handshake between your systems end to end — APIs, data mapping, middleware, and migration. If a connector fails, our engineers restore data flow and reconcile every record before we close the ticket.
Data Handling
Client data is processed under documented custody rules: restricted access, full audit trails, and retention schedules defined with you. We never sell data and we never use it beyond the scope of your engagement, and every handoff to a third-party system is logged and reviewable.
Escalation Path
Every issue has a named escalation route from the first-line support desk to senior engineers and, if required, to the engagement director. You always know who owns the problem and when the next level takes over, so nothing ever waits in a queue with no owner.
How We Engage

Four steps from discovery to dependable support

We do not drop a proposal on your desk and disappear. Our engagements follow a disciplined rail of four phases, each with defined deliverables, review points, and owners, so you can see progress at every turn and course-correct before small issues become large ones.

01

Discover

We map your current systems, workflows, pain points, and goals. This phase produces a clear picture of what exists, what is missing, and what integration will deliver, along with an honest risk register for the road ahead.

02

Design

Our architects produce the target blueprint: topology, platform choices, security boundaries, data flows, and a phased rollout plan you can review and approve before a single component is ordered or configured.

03

Deploy

We build, configure, test, and migrate in controlled stages with rollback safeguards. You get a working system, verified documentation, and a clean handover — not a tangle of undocumented decisions.

04

Support

After go-live we monitor, patch, tune, and respond. Managed operations and a 24-7 support desk keep the integrated environment healthy long after launch day, with reports that show the system doing its job.

We believe technology only delivers value when it is designed deliberately, integrated cleanly, and supported patiently. Cassie Caye Gibson LLC exists to do exactly that — from a single server room to a multi-region cloud estate, from Herriman to anywhere your business reaches. No matter the size of the environment, the same standard applies: architecture first, integration with rigor, and support that answers when you call.

Common Questions

Answers before you even ask

A few of the questions we hear most often from prospective clients, answered plainly. If yours is not here, send it through the contact page and a real engineer will respond.

A full integration engagement includes current-state discovery, architecture design, platform selection, secure configuration, data migration, staged deployment, user and operator documentation, and a defined post-launch support period. Scope is written out line by line before work begins, so there are no surprises in scope or cost. We also hand over complete documentation so your own team can operate the environment with confidence from day one.
Yes. Most of our engagements begin with systems that already exist — legacy servers, aging applications, or disconnected SaaS tools. We extend, migrate, or refactor rather than force a rebuild, preserving your investment and minimizing disruption to your teams. Before recommending a direction, we test assumptions against your real workloads and budget.
Response targets are written into every support agreement. Critical incidents receive an immediate first response and active remediation, standard tickets are acknowledged within one business hour during support hours, and every escalation path is documented and named before go-live.
We do. Our managed operations and 24-7 support desk cover monitoring, patching, backup verification, incident response, and continuous tuning. Many clients engage us for design and integration first and then keep us on for the life of the environment.

Ready to design, integrate, and support with confidence?

Tell us about your systems and your goals. We will respond with a clear, practical plan for turning your technology into a reliable business asset — including honest scope, timeline, and cost before you commit to anything.

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